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Privacy Policy for Centric

Effective Date: 01/11/2025​

1. Introduction​

Experience Model Labs is committed to protecting the privacy and security of our users, clients, and partners. This Privacy Policy explains how we collect, use, share, and protect personal information in the context of our technology services.

2. Information We Collect​

We may collect the following types of information:

  • Personal Information: When you register or interact with our app, we may collect personal information, such as your name, phone number, and email address.
  • Usage data: Interactions with our applications, APIs, or services, including event logs and performance metrics.
  • Client end-user data: Only when necessary to provide integration or support services, and always under contractual agreement and prior consent from the client.

3. Purpose of Data Processing​

We process collected information to:

  • Provide and improve our technology products and services.
  • Enable integrations with Meta’s APIs and platforms.
  • Offer technical support and customer service.
  • Comply with legal, auditing, or security requirements.
  • Send operational or informational communications related to our services.

The processing of personal data is based on:

  • The explicit consent of the data subject.
  • The performance of a contract or service request.
  • Legal compliance with applicable obligations.
  • Our legitimate interest in improving our products and ensuring security.

5. Information Sharing​

We may share personal data with:

  • Technology service providers (such as Meta Platforms) when necessary to operate approved integrations or solutions.
  • Business partners with whom we collaborate, under confidentiality and data protection agreements.
  • Competent authorities, when required by law.

We do not sell personal information to third parties under any circumstances.

6. Data Security​

We implement administrative, technical, and physical security measures designed to protect personal data from unauthorized access, loss, or destruction.

7. Data Retention​

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.

8. Data Subject Rights​

Users have the right to:

  • Access, rectify, or delete their personal data.
  • Withdraw their consent at any time.
  • Request data portability.
  • File a complaint with the competent data protection authority.

9. International Data Transfers​

In cases where personal data is transferred outside the country, we ensure such transfers comply with adequate data protection standards, in accordance with applicable laws and Meta’s policies.

10. Changes to This Privacy Policy​

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with the corresponding effective date.

11. Contact​

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Experience Model Labs
[email protected]